FAQ
Rewards Program
We're thrilled to announce our brand-new Rewards Program for December 2023. Below are all the details of our program. Happy saving!
Do I earn points on all purchases?
You will earn 1 point for every $1 spent before discounts, taxes, shipping, or rewards point redemptions.
If I already have an account with the Leotard Boutique, do I have to set up a separate account for your Rewards Program?
All of you who have an account with the Leotard Boutique will automatically be enrolled in our Rewards Program. Welcome! You do not have to create a separate account for our Rewards Program. You will begin earning points from the date our program launched (November 29th, 10 AM PT).
How do I redeem points?
1. Click the green bar at the bottom of the website that says "Rewards."
2. Log in to your account or create a new one.
3. When logged in, you'll see how many points you have and if you have an eligible redemption. You'll need at least 100 points to make a redemption.
4. If you have an eligible redemption, click "Get Reward" and "Redeem."
5. Copy and paste your discount code to use at checkout. You will also receive a follow-up email with your discount code, just in case you misplace it :)
What is the minimum amount of points I need to make a redemption?
You'll need a minimum of 100 points to make a redemption. You can claim discounts in increments of $5.
$5 = 100 points
$10 = 200 points
$15 = 300 points
$20 = 400 points
The maximum number of points you can redeem in one transaction is 400.
Sizing
Do you have toddler or infant sized leotards?
Yes! We offer 6-12M and 12-24M sizes. If your child is wearing size 24 months, you should order the XS/2-3T. Size 24 months and 2T are the same size.
What size leotard should I buy?
The best way to decide which size to buy is to take your child's measurements and refer to our size chart. If you don't have a tape measure or you're purchasing a gift & need a suggestion, here is what works for "most":
P (6-12M): 6-9M
T (12-24M): 12-18M
XS (2-3): 24M - 3T
S (4-5): 4T - 5
I (6-7): 6 - 6x
M (8): 7-8
L (10): 10
Y (12): 12
How do I choose a size?
Since all children grow with different proportions, our sizing isn't determined by age. Girth is the most important measurement. To measure girth, place tape measure on center of right shoulder, run tape measure loosely down front, between legs and up back to right shoulder. All measurements should be considered, not just the girth. If your child has a measurement that exceeds the recommended range in any area, you should go up a size.
Shipping
How fast do you ship?
Orders ship within two business days (Monday through Friday).
What method do you ship?
We ship USPS First Class mail which usually takes 2 to 7 business days from New Hampshire, USA. Tracking information is included. The Leotard Boutique is not responsible for replacements or refunds for lost, missing, damaged or delayed packages due to postal service, weather, or incorrect addresses. If you need your order quickly...read on....expedited delivery is available!
Can you ship overnight or priority?
Sure! USPS Priority (2-3 days), USPS Priority Express (1-2 days) & FedEx Priority Overnight (1 day) are available delivery upgrades. USPS Priority Express & FedEx Priority Overnight are the only "guaranteed" methods of delivery. Sometimes packages are misrouted or delayed due to human error or weather. If you are on a must-have deadline, such as a wedding, please choose USPS Priority Express or FedEx Priority Overnight. FedEx Priority Overnight is the only one day shipping method.
As a gentle reminder, The Leotard Boutique is not responsible for replacements or refunds for lost, missing, damaged or delayed packages due to postal service, weather, or incorrect addresses.
Do you ship outside of the United States?
Yes! We ship internationally. Customs/taxes/duties are not included in our fees. You are responsible for fees incurred to accept the merchandise. We do not, in any circumstance, mark an item as "gift" for international shipment. We ship in full compliance of the law. FedEx International Express is available upon request for expedited international delivery (2-3 days). Please contact us directly at info@leotardboutique.com to request a quote.
Product Availability
The item I want is sold out. When will it be in stock?
We're a fast growing business & it's been challenging to keep up with demand. We don't want to let you down. Please email info@leotardboutique.com with your request (size/style/color/quantity needed) and we'll set your wish list into motion. Sometimes our new inventory is only a few days away from arriving, and sometimes we may be on a 4-6 week schedule. Usually it's somewhere in between.
Refunds & Exchanges
See here for our return, refund & exchange policy
Care & Customization
Can I heat press, screen print, iron-on a decal onto the leotard?
Yes! With caution and care, it can be done successfully. The leotards are made of nylon which can melt under too much heat or pressure if you're not paying close attention.
How do I care for the leotard?
We recommend that you hand wash (or machine wash on hand/delicates in lingerie bag) your leotard with like colors. Line dry.
Do you offer monogramming?
No, we do not have a local resource available. Our leotards do respond well to embroidery and monogramming.
Can you add snaps to my leotard?
Snaps/bodysuits are available in select items. Please email us at hello@leotardboutique.com if you are in search of something specific and we'll be happy to help.
What material is the leotard?
Nylon. It keeps the color and fit true over a long period of time & makes a great hand-me-down piece.
Wholesale, Discounts & Promotions
Do you offer wholesale?
We're a retailer & our prices are super close to wholesale industry prices. We offer bulk discounts on orders of ten pieces or more. Our products are priced the best we can truly offer so that you can enjoy them without breaking the bank & also allows us to be competitive with the big name brands. Their products are made in factories overseas. Our products are made in the USA with locally sourced materials (fabric, thread, dye, elastic) from family-owned businesses (just like ours) that pay fair wages. We think that's kind of a big deal and core to our values.
I am ordering for a dance studio/group/performance/recital. Do you offer discounts?
Bulk discounts are available on orders of ten pieces or more. Please email hello@leotardboutique.com with your request (size/style/color/quantity needed).